Understand Our Vacation Rental Privacy Policy at Happy Dolphin Villa

Last updated: April 2026

Introduction

Happy Dolphin Villa Tobago ("we," "us," or "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.happydolphinvillatobago.com or make a booking with us.

Information We Collect

We may collect the following types of information:

Contact information — your name, email address, and phone number when you submit an enquiry or make a booking
Booking details — information related to your reservation, including dates of stay, number of guests, and special requests, collected through our booking platform, Hostex
Identity verification — government-issued identification, a selfie, and a digital signature, collected through our pre-check-in platform, ChargeAutomation, as part of our guest verification process
Payment information — payment details collected during the booking process. Please note that we do not store payment information directly; transactions are processed securely through Stripe. Security deposit pre-authorizations are also processed through Stripe via ChargeAutomation
Website usage data — we use cookies and analytics tools to understand how visitors use our website. This may include your IP address, browser type, pages visited, and time spent on the site

How We Use Your Information

We use the information we collect to:

Process and manage your booking
Verify your identity prior to check-in as part of our guest security process
Collect and manage security deposit pre-authorisations
Communicate with you before, during, and after your stay
Respond to enquiries submitted through our contact form
Improve our website and guest experience
Comply with our legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. Your information may be shared only in the following circumstances:

Booking details — relevant reservation information is shared with our property management company, Pint Size Paradise Realty, solely for the purpose of managing your stay and ensuring a smooth arrival and departure
Payment information — payment details are processed securely through Stripe and are accessible only to authorised personnel of Dolphin Investments Ltd. for the purpose of processing and verifying transactions
Identity verification data — government-issued identification and verification information submitted through ChargeAutomation is used solely for guest security purposes and is not shared with third parties beyond what is required for verification
Platform providers — your booking and personal information may be processed by our third-party service providers, including Hostex (booking management), ChargeAutomation (guest verification and security deposits), and Stripe (payment processing). Each of these providers maintains their own privacy and security standards

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You may choose to disable cookies through your browser settings, however this may affect certain features of the website.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Payment transactions are processed securely through Stripe, and identity verification data is handled securely through ChargeAutomation. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to comply with our legal obligations. Identity verification data collected through ChargeAutomation is retained in accordance with ChargeAutomation's data retention policy.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. To make such a request, please contact us at happydolphinvillatobago@gmail.com.

Third-Party Links

Our website may contain links to third-party platforms, including Hostex, ChargeAutomation, and Stripe. We are not responsible for the privacy practices of those platforms and encourage you to review their respective privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy, please contact us at: Happy Dolphin Villa Tobago happydolphinvillatobago@gmail.com www.happydolphinvillatobago.com